IT Professional Services

We have a passion for technology and a belief in its power to make your business work better, your people become more productive and your customers are more loyal. To help you better understand the role of technology in your organization and how to plan for, integrate and manage your environment to best fit your business needs, we offer a full life cycle of services.

IT Assessment

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The constant change intrinsically associated with technology forces even the most tech-savvy, cutting-edge organizations to consistently evaluate advancements in the context of their current IT environment and larger organizational goals.

Furthermore, deficiencies often exist despite best efforts to mitigate risk. An effective assessment should define what is working well and what is simply not working with insight as to why.

  • Is your network running slow and causing problems? Find out what a trusted partner can do for you!
  • Do you feel like you’re not adequately protected from cyber threats or in the event of a disaster?
  • Not sure whether your critical business data is backed up?

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IT Planning & Consulting

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We take the time to understand your business objectives. In doing so, we create an IT infrastructure strategy that improves the quality of technical services in your organization. This concept not only helps support the initial business objectives, most importantly, it maximizes your return on investment.

We approach IT planning from the prospective of using your existing infrastructure as an enabler of your business model.

To accomplish that; we use a three-step process:
1. We perform a thorough assessment of the existing infrastructure:

  • Connectivity and Switching
  • Wireless and Overall Bandwidth Capacity

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IT Deployment

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The ultimate success of a plan is how effective and properly coordinated it is executed. We provide deployment services that will cause minimal business disruption and create a painless transition from as-is infrastructure to new architecture.

We assure realistic implementation scheduling and seamless transitioning to your in-house IT staff. We believe that effective and properly coordinated execution of your IT project can ensure ultimate success.

Our team of certified engineers can implement your plan from beginning to end including:

  • Procurement and staging
  • Configuration and installation
  • Final acceptance testing

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IT Management

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Whether you choose to manage your network with in-house staff or contract us for ongoing management services, our hands-off documents clearly define your networks’ physical and logical layouts in customized Visio formats.

Our unique documentation system provides inventory tracking that allows you to easily illustrate your network to senior management. Our ongoing services will help you measure, administrate, and validate your IT process to ensure alignment with your business objectives and reduce operational costs.

Our management services include but are not limited to:

  • Life Cycle Management
  • Budgeting for Operations and Expansion

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IT Support Services

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Given today’s business pace, off-line IT infrastructure causes lost productivity, time, and money, and at the same time impairs your competitive advantage, so how do you balance cost versus risk in getting the right mix of in-house versus third-party maintenance, support, and monitoring services for IT?

Expert skills are scarce and expensive and the reality is that you have a complex installed base that might span multiple vendors, licenses, technologies, and devices. You require proactive IT service support to ensure continued availability and reliability. On the other hand, when your systems fail, does your maintenance contract ensure you have enough of the right resources on call? Can they solve your problems fast and efficiently according to an appropriate service level agreement (SLA)?

Employing internal resources to manage unscheduled downtime can be costly. It would require an increase in highly skilled staff across multiple technologies and geographies.

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IT Outsourcing Services

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Today’s high-pressure business world compels your organization to be more agile, improve operational efficiency, reduce cost, and meet its employees’ needs for new applications and technologies more rapidly.

That’s why your approach to IT is evolving from managing IT equipment to managing IT services as a utility, but how do you bring together the people, processes, and systems that deliver more business-aligned IT? How do you manage multiple vendors across several geographies, while still focusing on what you do best?

ITMCXcan help you inject more agility and flexibility into your business model by delivering IT outsourcing services that encompass the network, data center/cloud services, end-user support and contact center.

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IT Managed Services

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Keeping an IT environment running smoothly requires constant attention and the availability of a highly skilled staff. Yet, many organizations are overwhelmed by rapidly changing business demands and the ability to retain proper IT talent.

That’s what makes ITMCX’s managed IT services an attractive alternative to traditional in-house IT service delivery. Our managed services can help free you from necessary, time-consuming IT tasks like monitoring and management of your IT infrastructure.

We’re here to give you relief from the mundane tasks so you can focus on the strategic business initiatives that differentiate your business.

With ITMCX’s managed IT services, you can expect:

  • Peace of mind since your systems are monitored 24/7
  • Less downtime since we identify and fix issues before they cause problems

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On-Site White Glove Services

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Many schools do not have the time or manpower required to deploy the Chromebooks or set up the carts.

With ITMCX Computers White Glove Services, we do all the setup for you either in our own warehouse or on site, choice is yours.

Our white glove services include:

Chrome Device Setup

  • Unbox the devices onsite
  • Thoroughly inspect them for physical damages
  • Power up test and look for any software errors
  • Set up WiFi configuration on each device
  • Enroll the devices to your Google Apps domain

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